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Shipping + Handling

Shipping + Handling

Special Notice during the period of
Coronavirus (COVID-19)

Dear Clients:

while following the guidelines from our local authorities, our Eshop will remain operational, and our team will ensure to prepare, and deliver all of our received orders in time for you !

However, due to the impact of the virus, some of our partner shipping carriers have decided to reduce their service per week, and which might cause a few days of delay in the shipping for you. And thus if the delay happens to the delivery of your order, we are really sorry for the trouble and the inconvenience, but we wish you could kindly understand.

We will continue to do our best to provide you the best services, with our best product selections from Japan !

With all of our best wishes for you, and please take care :-),

Japan-Best Team

Shipping

We have a flatrate for shipping for each destination country. Every order is sent with a tracking number that will be send to you by email after your order leaves our office. Items are shipped from France via leading carriers, such as Mondial Relay, FedEx, DHL, UPS or TNT etc. Please be advised that packages must be signed for. If we receive a return because the recipient did not claim the package, we cannot send replacements and shipping fees will have to be charged again.
Bows & Arrows / Japan-Best operation days are from Tuesday to Saturday. Orders will be prepared and shipped within 1 to 3 business days and should arrive within 7-14 business days from the date the order has been placed. Order placed from Friday afternoon to Monday will be out for delivery by Tuesday at the latest. 

Postal address & Free Shipping

We have noticed different attempt at falsifying shipping address to allow free standard shipping fees. Free standard shipping fees is only and strictly available to delivery in France, Belgium, Luxembourg and Spain. Any new attempt will result to your order being cancelled.

Track your parcel

We only send parcel with tracking number. After your order has been completed and ready to ship, you will get 3 different emails including all informations regarding its delivery, coming from:

  1. Boxtal, our logistic system

  2. SquareSpace, our e-shop system

  3. From our staff at Bows & Arrows - Japan-Best

Please note that a parcel which hasn't been claimed (for any reason) and sent back is not refundable. New shipping fees will be applied at the same rate of your initial order.