Shipping + Handling
We have a flatrate for shipping for each destination country. Every order is sent with a tracking number that will be send to you by email after your order leaves our office. Items are shipped from France via leading carriers, such as Mondial Relay, Chronopost, FedEx, DHL, UPS and TNT etc. Please be advised that packages must be signed for. If we receive a return because the recipient did not claim the package, we cannot send replacements and shipping fees will have to be charged again.
Bows & Arrows / Japan-Best operation days are from Tuesday to Saturday. Orders will be prepared and shipped within 1 to 3 business days and should arrive within 7-14 business days from the date the order has been placed. Order placed from Friday afternoon to Monday will be out for delivery by Tuesday at the latest.
Postal address & Free Shipping
We have noticed different attempt at falsifying shipping address to allow free standard shipping fees. Free standard shipping fees is only and strictly available to delivery in France, Belgium, Luxembourg and Spain. Any new attempt will result to your order being cancelled.
Track your parcel
We only send parcel with tracking number. After your order has been completed and ready to ship, you will get 3 different emails including all informations regarding its delivery, coming from:
Boxtal & Chronopost, our logistic system
Shopify, our e-shop system
Please note that a parcel which hasn't been claimed (for any reason) and sent back is not refundable. New shipping fees will be applied at the same rate of your initial order.