Shipping + Handling
We have a flatrate for shipping for each destination country. Every order will be shipped with a tracking number that will be sent to you by email after your order leaves our office. Items are shipped from France via leading carriers, such as Mondial Relay, Chronopost, FedEx, DHL, UPS and TNT etc. Please be advised that packages must be signed for. If we receive a return because the recipient did not claim the package, we cannot send replacements and shipping fees will have to be charged again.
Bows & Arrows / Japan-Best operation days are from Tuesday to Saturday. Orders will be prepared and shipped within 1 to 3 business days and should arrive, depending on the selected shipping offer, within 7-14 business days from the date of order placement. Orders which are placed from Friday afternoon to Monday will be treated and packed by our store team on Tuesday, and then the box will leave from us for delivery also from Tuesday afternoon.
If you do not receive a shipping confirmation email within 5 business days of placing your order, please contact us at: firstname.lastname@example.org !
Postal address & Free Shipping
We have noticed different attempt at falsifying shipping address to allow free standard shipping fees. Free standard shipping fees is only and strictly available to delivery in certain selected countries, by meeting the required conditions. Any attempt at false claiming the shipping country, for the final shipping destination, may result into a cancellation of the order.
Track your parcel
We only send parcel with tracking number. After your order has been completed and ready to ship, you will get 3 different emails including all informations regarding its delivery, coming from:
Boxtal & Chronopost, our logistic system
Shopify, our e-shop system
Please note that a parcel which hasn't been claimed (for any reason) and sent back is not refundable. New shipping fees will be applied at the same rate of your initial order.