Our store will be closed from August 12th to August 28th.

We are back on August 29th!

We have a flatrate for shipping for each destination country. Every order will be shipped with a tracking number that will be sent to you by email after your order leaves our office. Items are shipped from France via leading carriers, such as Mondial Relay, Chronopost, FedEx, DHL, UPS and TNT etc. Please be advised that packages must be signed for. If we receive a return because the recipient did not claim the package, we cannot send replacements and shipping fees will have to be charged again.

Bows & Arrows / Japan-Best operation days are from Tuesday to Saturday. Orders will be prepared and shipped within 1 to 3 business days and should arrive, depending on the selected shipping offer, within 7-14 business days from the date of order placement. Orders which are placed from Friday afternoon to Monday will be treated and packed by our store team on Tuesday, and then the box will leave from us for delivery also from Tuesday afternoon. 

If you do not receive a shipping confirmation email within 5 business days of placing your order, please contact us at: info@bows-and-arrows.net !

Postal address & Free Shipping

We have noticed different attempt at falsifying shipping address to allow free standard shipping fees. Free standard shipping fees is only and strictly available to delivery in certain selected countries, by meeting the required conditions. Any attempt at false claiming the shipping country, for the final shipping destination, may result into a cancellation of the order.

Track your parcel

We only send parcel with tracking number. After your order has been completed and ready to ship, you will get 3 different emails including all informations regarding its delivery, coming from:

  1. Boxtal & Chronopost, our logistic system

  2. Shopify, our e-shop system

Please note that a parcel which hasn't been claimed (for any reason) and sent back is not refundable. New shipping fees will be applied at the same rate of your initial order.

Frequently asked questions

Craftsmanship & Authenticity

Yes. Every item we offer is crafted in Japan by skilled artisans and heritage manufacturers. From the forests of Gifu to the workshops of Tokyo, we work directly with makers who preserve regional craft traditions and honor high-quality materials.

Absolutely. Traditional Japanese craftsmanship relies heavily on natural, sustainable resources like Hiba wood (Japanese cypress), clay, bamboo, organic cotton, and vegetable waxes. We prioritize items made with deep respect for the environment.

Because the majority of our goods are handmade, natural variations in color, wood grain, or glaze are to be expected. These subtle differences are not flaws. They are the hallmarks of authentic human craftsmanship, meaning your piece is entirely unique.

Home Decor & Lifestyle

Daruma dolls are traditional symbols of perseverance and good luck. When you set a goal or make a wish, color in the Daruma's left eye. Keep the doll somewhere visible as a daily reminder of your goal. Once you achieve it, color in the right eye to complete the face!

Tenugui are traditional, lightweight cotton hand towels, and Furoshiki are square fabrics used for eco-friendly gift wrapping and carrying goods. Both should be hand-washed gently in cold water. Tenugui are traditionally left unhemmed so they dry quickly. If the ends fray slightly after the first few washes, simply snip the loose threads.

Each cube preserves a real, natural botanical specimen—such as Sea Lavender, Sola Rose, or Japanese Walnut—suspended perfectly in crystal-clear acrylic. They are beautiful, maintenance-free decorative pieces that capture a permanent moment in nature.

Tableware & Kitchen Care

We recommend washing your ceramics by hand using lukewarm water and a mild, pH-neutral detergent. Avoid abrasive sponges, and unless the piece is specifically marked as microwave or dishwasher safe, keep it away from extreme heat to protect the delicate glazes.

No. Lacquerware and untreated wooden items should never be soaked in water or placed in a dishwasher, as the heat and moisture will warp the wood and peel the lacquer. Simply wipe them clean with a soft, damp cloth and dry them immediately.

If you need to stack delicate tableware, we highly recommend placing a soft cloth, paper towel, or felt pad between each piece. This prevents the unglazed bottom rim (the kodai) of one plate from scratching the glazed surface of the one below it.

Japanese Tea & Accessories

It depends on how many people you typically serve. A 200-340 ml teapot is the most versatile size and perfect for brewing sencha for 1 to 3 people. If you prefer drinking larger mugs of roasted teas like hojicha or genmaicha, opt for a larger 600-800 ml pot.

If your teapot has a metal mesh strainer, gently scrub it with a soft brush under warm running water to dislodge fine tea leaves. Avoid using harsh soaps, as clay teapots can absorb the soapy flavors, which will alter the taste of your next brew.

Ceremonial matcha (like our Single Origin Organic Matcha) is made from the youngest, most tender shade-grown tea leaves. It has a vibrant green color and a sweet, umami-rich flavor meant to be whisked and sipped simply with water. Culinary matcha has a more robust, slightly bitter profile that stands up well when baked or mixed into lattes.

Keep your tea in an airtight container (like a traditional Chazutsu tea canister) and store it in a cool, dark place away from moisture and strong odors. Because green tea oxidizes easily, sealing it properly preserves its freshness and vibrant flavor.

Shipping, Gifting & Orders

Yes, we ship worldwide directly from Paris. We offer free shipping in France for orders over 50€, in Europe for orders over 80€, and globally for orders over 350€. (Note: Food and alcohol cannot be shipped to the USA, Russia, and select other countries).

Many of our traditional items are packaged in beautiful wooden presentation boxes or wrapped in specialized paper, making them perfect for gifting. Please check the individual product pages for specific packaging details.

Yes, we do. Japan-Best provides wholesale business options and brand consultancy for retailers looking to incorporate high-quality, authentic Japanese craftsmanship into their offerings. Please contact us directly at info@bows-and-arrows.net to discuss a partnership.