Japan-Best / Bows & Arrows will provide a full refund or exchange within fourteen days of receipt of delivery in the form of the original payment, given that the original receipt is attached. Merchandise to be returned must clearly be unused and in its original packaging. We cannot refund merchandise that is returned incomplete, damaged, or in any other manner different from its original state.
To exercise your right of withdrawal you must inform us unambiguously of the decision to withdraw your purchase prior to the expiry of the withdrawal period: firstname.lastname@example.org
The refund or exchange will be processed as soon as we receive the merchandise. Depending on your bank, you will see the refund show up anywhere between 5-10 business days later.
The returning parcel have to be sent with a tracking number to our address:
Bows & Arrows Store
attn: Mrs Tamaki Kashima
17, Rue Notre-Dame-de-Nazareth
75003 Paris - FRANCE –
It is important that the return must be send with a tracking number as lost return items cannot be refunded.
Please be advised that packages must be signed for. If we receive a return because the recipient did not claim the package, we cannot send replacements and shipping fees will have to be charged again. Please note that shipping costs will not be refunded unless the merchandise was damaged.
Lost parcel & Refund/Exchange Policy
Japan-Best / Bows & Arrows is using international carrier leaders for all the order shipping. Unfortunately, a parcel could be lost during the handling of the carrier. If it happens, an exchange/replacement will be shipped again or the same order value would be refunded in the original payment used (Credit Card or Paypal) by the client, after a investigation process that can take few days to few weeks depending on each carrier. Please read the different steps:
- Contact us with your tracking number. We will dispute a claim in both France and your country to the corresponding carrier.
- The carrier will launch the investigation. This process can take from 3 days to several days depending on the carrier.
We're unable to refund/exchange before the carrier's conclusion, even if it takes longer than expected.
- Once the conclusion is announced by the carrier, an exchange shipping or a refund would be performed accordingly. If the refund is concerned, the value amount would be sent to clients in the original payment used (Credit Card or Paypal).