Legal terms

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Terms of Use

Last update: December 9th 2017

Agreement to terms of use

By using this site and placing an order on this site, you accept the terms and conditions below.
We reserve the right to modify these terms and conditions at any time. We advise to check such modifications prior to placing an order.

Payment & Currency

All payment transactions will be completed in Euro. All prices shown include value added tax at the rate applicable in France but do not include shipping costs. Shipping costs are fairly calculated prior to your location and way of delivery.
Prices are liable to change but the relevant price is the one stated on the date of order placement.
The following payment methods may be used: Visa, Mastercard, American Express & PayPal.

Taxes/VAT

French VAT does not apply to orders shipped outside of France. However, the recipient will be liable for the payment of charges such as local import duties, VAT or tariffs that the order may be subject to. We, Japan-Best / Bows & Arrows have no control over this and can not refund them in any case. All orders will be send with a detailed invoice, inside the package and with the carrier shipping ticket. If any trouble may occur, don't hesitate to contact us by email.

Shipping

We have a flatrate for shipping for each destination country. Every order is sent with a tracking number that will be send to you by email after your order leaves our office. Items are shipped from France via leading carriers, such as Mondial Relay, FedEx, DHL, UPS or TNT etc. Please be advised that packages must be signed for. If we receive a return because the recipient did not claim the package, we cannot send replacements and shipping fees will have to be charged again.
Bows & Arrows / Japan-Best operation days are from Tuesday to Saturday. Orders will be prepared and shipped within 1 to 3 business days and should arrive within 7-14 business days from the date the order has been placed. Order placed from Friday afternoon to Monday will be out for delivery by Tuesday at the latest. 

Returns & Exchange Policy

Japan-Best / Bows & Arrows will provide a full refund or exchange within fourteen days of receipt of delivery in the form of the original payment, given that the original receipt is attached. Merchandise to be returned must clearly be unused and in its original packaging. We cannot refund merchandise that is returned incomplete, damaged, or in any other manner different from its original state.

To exercise your right of withdrawal you must inform us unambiguously of the decision to withdraw your purchase prior to the expiry of the withdrawal period: info@bows-and-arrows.net
The refund or exchange will be processed as soon as we receive the merchandise. Depending on your bank, you will see the refund show up anywhere between 5-10 business days later.

Refund have to be send with a tracking number to our address: 

Bows & Arrows Store
attn: M. Hursul / Lamoine
17, Rue Notre-Dame-de-Nazareth
75003 Paris
FRANCE

It is important that the return must be send with a tracking number as lost return items cannot be refunded.
Please be advised that packages must be signed for. If we receive a return because the recipient did not claim the package, we cannot send replacements and shipping fees will have to be charged again. Please note that shipping costs will not be refunded unless the merchandise was damaged.

 

Copyright

Content on this website is protected by intellectual property rights and unfair competition laws. Copy, reproduction or distribution is prohibited without Bows & Arrows’ prior written consent.